FAQ - Mud Mire Rock
Frequently Asked Questions:
Shipping
Shipping
How much is shipping?
Shipping is $5 for tees and $8 for hoodies.
All orders $50+ ship free anywhere in the U.S.
How long does shipping take?
Most orders ship in 3–5 business days after production.
Delivery typically takes 2–5 business days depending on your location.
Do you ship internationally?
Not yet — but we’re working on it.
Returns & Exchanges
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of receiving your order.
Who pays for return shipping?
- If something arrives damaged, misprinted, or incorrect, we’ll fix it at no cost to you.
- For all other returns (wrong size, changed your mind), customers are responsible for return shipping.
How do I start a return?
Email us at info@MudMireRock.com with your order number and we’ll walk you through it.
Can I exchange for a different size?
Yes — exchanges follow the same policy as returns.
If the item arrived damaged or incorrect, we cover it.
Otherwise, return shipping is the customer’s responsibility.
Orders & Production
Orders & Production
How long does it take to make my order?
Each item is made on demand. Production usually takes 2–5 business days before shipping.
Why don’t you keep inventory?
We use a premium print‑on‑demand partner so we can offer high‑quality apparel without waste.
Every piece is created fresh — no mass production, no overstock.
Can I change or cancel my order?
Orders begin production quickly. If you need to make a change, email us immediately at info@MudMireRock.com and we’ll do our best.
Sizing
Sizing
How do I know what size to order?
Every product page includes a Size Guide with measurements.
If you’re between sizes, we recommend sizing up for a more relaxed fit.
Product & Quality
Product & Quality
What printing method do you use?
We use high‑quality DTG (Direct‑to‑Garment) and DTF printing depending on the product.
This gives a soft feel, sharp detail, and long‑lasting color.
Where are your products made?
Our items are printed and fulfilled by trusted U.S. partners to ensure consistent quality and fast delivery.
Will my shirt shrink?
Most tees are pre‑shrunk, but a small amount of natural shrinkage may occur after the first wash.
Tracking & Support
Tracking & Support
How do I track my order?
Once your order ships, you’ll receive a tracking link by email.
My package says delivered, but I didn’t receive it.
Sometimes carriers mark packages delivered a day early.
If it doesn’t show up within 48 hours, email us and we’ll help.
How do I contact support?
Email us anytime at info@MudMireRock.com.
We’re available Monday–Friday, 9am–4pm EST.
Brand & Mission
Brand & Mission
What does “Mud Mire Rock” mean?
Our name is rooted in Psalm 40 — lifted from the mud and mire, set on solid rock.
Every piece we create carries that story of rescue, strength, and steady ground.





